Vamos Homes
Privacy Policy
PRIVACY POLICY
Effective Date: August 9, 2026
Last Updated: August 9, 2026
Data Use
Our website address is: https://vamoshomes.co.ke
Vamos Homes collects and uses personal information only where needed to provide our travel, accommodation, host and booking services.
Information We Collect
When you contact, book with, register with or use Vamos, we may collect information such as:
Name and contact details
Travel dates and destination
Group size and accommodation preferences
Booking and payment information
Messages sent through WhatsApp, Instagram, Facebook, email or our website
Property information submitted by hosts
Technical information such as IP address, browser and device data
How We Use Your Information
We may use your information to:
Find and recommend suitable stays
Respond to travel and booking enquiries
Confirm availability and manage reservations
Connect travelers, hosts and our reservations team
Provide customer support
Improve our website, services and travel recommendations
Prevent fraud, abuse and security issues
Send marketing communications where you have agreed to receive them
Booking and Reservation Data
Vamos manages the traveler experience and property matching.
Novano Retreats manages reservation operations, booking payments and confirmations. Information needed to complete a reservation may therefore be shared with Novano Retreats and the relevant property host.
Technology and Communications
Vamos may use service providers to operate our website, messaging, automation, analytics, email, security and booking systems.
Nzoka provides technology supporting parts of the Vamos reservation and communication experience.
These providers only receive information reasonably necessary to perform their role.
WhatsApp and Social Media
When you contact Vamos through WhatsApp, Instagram, Facebook or another third-party platform, information you provide may also be processed according to that platform's own privacy terms.
We use these channels to answer enquiries, recommend stays, provide booking support and communicate with travelers.
Cookies
Our website may use cookies and similar technologies for essential site functions, login sessions, preferences, analytics and security.
You can manage cookies through your browser settings.
Property Owners
Hosts who register or list with Vamos may provide contact details, property information, photographs, rates, availability and other information required to market and manage their listing.
Information intended for a public property listing may be displayed on the Vamos website and booking channels.
Who We Share Your Data With
Where necessary to provide our services, information may be shared with:
Novano Retreats
Property hosts and managers
Nzoka and technology providers
Messaging and communication providers
Hosting, email, analytics and security providers
Authorities where disclosure is required by law
We do not sell personal information to advertisers.
How Long We Keep Your Data
We retain personal information only for as long as reasonably necessary for booking, customer service, operational, security, accounting or legal purposes.
Information that is no longer required may be deleted or anonymised.
Kenya Data Protection Act 2019
Vamos Homes processes personal data in accordance with the Kenya Data Protection Act 2019.
Personal information is processed lawfully, fairly and transparently, and collected for specified and legitimate purposes.
Your Data Rights
Subject to applicable law, you may request to:
Access personal information we hold about you
Correct inaccurate or misleading information
Object to certain processing
Request deletion of information where applicable
Withdraw consent for direct marketing
Requests will be handled within the periods required by applicable Kenyan data protection law.
Marketing
Where you have agreed to receive promotional communication, you may withdraw that consent at any time.
You can also ask us to stop marketing messages by contacting us directly.
Contact Us
For privacy questions or to exercise your data rights, contact:
Email: stays@vamoshomes.co.ke
WhatsApp / Phone: +254 117 737 425